Frequently Asked Questions
How do I Pay online?
We utilise the PayPal Payment System to process all online transactions because it is quick, easy and secure. You do not need a PayPal Account to pay online. You can use and Credit or Debit Card, including Visa, Mastercard and Amex.
Using PayPal Account
Using a Credit or Debit Card
Using a Bank Transfer
Bank transfer is available in certain transactions, such as Partnership payments.
My details have changed
Edit your Profile
You can change any of the details in your profile, including your email address.
Note; If you change your email address it will become your new username when logging into your account.
I have a new email address
Even if you no longer have access to your old email address, you can still log into your account. Once you have logged in, follow the instructions above to change your details to your new email address.
I have a new email address AND I forgot my password
If you no longer have access to your old email address AND you do not remember your password, you cannot reset your password. Please contact us to request a manual reset.
How do I renew my Membership?
Before your membership expires, you will receive some reminders to renew your membership online. The process is quick and easy! You have 90 days to pay your renewal fees.
Once your payment is processed, your renewal dates will be updated!
What is the Member Directory?
Our Member Directory is available to current active members as a tool for finding and connecting with industry colleagues. You can upload a profile picture, personal bio, contact details and social media links to be shared.
Send Message Form
If you have allowed Send Message Form in your privacy settings, other members can contact you via the website. Other members can contact you via a secure form without seeing your email address. You will receive an email from AHDC with the contents of the message.
To send messages to other members, go to their Directory Profile and click Send Message
Membership management by organisations
AHDC membership is assigned to individuals, and cannot be shared between multiple people, or by an organisation.
Can my organisation pay for my membership or event registration?
By default, all payments must be completed online by you as the user signed into the website.
If you wish to make a direct debit, please make payment to AHDC CommBank BSB:062-070 ACC:1030 5957 referencing the invoice number in the description. Please allow up to 30 days for payment to be recorded on your account.
Is my membership retained if I change jobs?
Individual, Student and Non-practicing membership is assigned to individuals and once assigned, goes with a member when they change jobs.
Partner membership is assigned to current members of partner organisations, and is terminated when the individual changes jobs.
What are Member Events?
You can find out about our events via our Events Page. Members and email subscribers receive email invitations and newsletters. Members are eligible for free and discounted tickets to member events.
Registering for an Event as a Member
You can register for event as a member by logging into your account. If you are not sure if you are a member, you can go to your Profile page to check your current status. Lapse members are not able to access member rates.
Bringing guests to Member Events
Guests are allowed at some member events. This will appear as an option in the registration form. You must provide your guest's name and email address during registration.
Can I present at an AHDC Event?
AHDC welcomes presentation submissions for events, including webinars, seminars and conferences. Each proposal is reviewed by our Events Sub-committee. Expressions of Interest (EOI) are regularly issued and we receive many applications for the National Conference in particular.
Submitting a Presentation Proposal
Providing Event Feedback
You can review or provide feedback on events attended by filling out our Event Feedback form.
Continuing Professional Development
AHDC events can be used to collect CPD points for a range of design professionals.
AHDC events typically feature a cominbation of presentations, Q&A and panel debates. All events provide an opportunity for formal and informal discussion and networking opportunities.
Presenters and hosts are carefully selected for their knowledge and expertise in healthcare design, delivery and project management. Post-event questionnaires are circulated to attendees to evaluate the quality of the presentation and collect on-going feedback.
Participants should review event synopsis to determine the suitability of AHDC events for relevance to their profession and areas of interest. These can be found within event invitations.
CPD for Architects
Registered Architects in all Australian jurisdictions can log formal CPD points for certain AHDC events. Always check the event invitation for the synopsis and relevant NSCA units. Architects are expected to complete the post-event questionnaire and maintain their own records of attendance. The post-event discussion is an opportunity for feedback and discussion to assist in learning outcomes. Alternatively, members can claim 1 informal points by accessing post-event recordings and presentation slides.
CPD for Project Managers
AIPM registered Project Managers (RegPM) can log 2 CPD points for each AHDC Event they attend. Participants should record their points under the category "A03 Development - Event 3" and maintain their own records of attendance.
CPD for Engineers
Engineers with EA Chartered credentials can access 1 CPD point for each AHDC Event they attend. Participants should assess the suitability of the content material for informing their engineering practice and log the activity type as "Type 2 - Workshop or Seminar". Alternatively, members can claim 1 CPD point for "Type 4 - Private Study" by accessing post-event recordings and presentation slides. Participants should maintain their own records of attendance.
Participants are responsible for maintaining their own records of attendance by downloading event details, presentation slide decks, individual notes, and questionnaire responses.